More than money, AI needs this to keep flying

The departure lounge of terminal 3 of Delhi's Indira Gandhi International Airport on Saturday resembled scenes usually found at the more crowded railway stations in India, with passengers squatting on floors, thanks to the software glitch on Air India's servers that left thousands stranded. This, however, wasn't the first time the airline's software played truant — question is, will the airline ever learn?

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